Kumasi: The Public Utilities Regulatory Commission (PURC) has reaffirmed its commitment to ensuring that utility companies deliver services in alignment with approved tariff structures to guarantee customer satisfaction.
According to Ghana News Agency, the Acting Executive Secretary, Dr. Shafic Suleman, emphasized the Commission's determination to build a resilient and cost-effective utility framework that promotes efficiency and improved service delivery. Dr. Suleman spoke at a Public Hearing on the 2025-2030 Major Tariff Review in Kumasi, attended by utility representatives, security agencies, market associations, local assemblies, students, and other stakeholders to discuss proposed tariff adjustments.
Dr. Suleman highlighted the need for a realistic tariff structure that balances cost recovery for utility providers with consumer affordability. He noted that stakeholder feedback would be crucial in shaping future tariff policies. Dr. Kwabena Nyarko Otoo, a PURC Commissioner, stated that the hearing allowed utility companies to justify their tariff review proposals. He warned against unreasonable tariff increases and called for transparency in electricity meter provision.
Daasebre Kofi Asante Mensa, Sabronumhene, discussed the negative impact of illegal mining on water bodies, which has increased water treatment costs. He urged the government and communities to strengthen measures against illegal mining to sustain the utility sector. Representatives from the Ghana Water Company Limited (GWCL), Electricity Company of Ghana (ECG), Volta River Authority (VRA), and GRIDCo were present to educate the public on their proposed tariff adjustments, explaining that reviews were essential for maintaining facilities and treating polluted water.
Members of the public, including artisans and traders, appealed to ECG to make meters available at approved prices and combat illegal connections. They also urged GWCL to address issues like burst pipes and supply interruptions promptly. The public hearing is part of PURC's nationwide stakeholder engagement to ensure inclusivity, transparency, and accountability in utility tariff determination.
