Ghana Library Association Embraces AI as it Seeks to Improve Service Delivery.

Kumasi: The Ghana Library Association (GLA) has held its biennial congress and annual general meeting with a call on members to embrace Artificial Intelligence (AI) to improve service delivery. The congress, which took place in Kumasi under the theme 'Navigating the Digital Frontier: AI and the Future of Libraries,' concentrated on the necessity for libraries to adopt AI tools to enhance operations, improve user experience, and facilitate processes.According to Ghana News Agency, Prof. Isaac Boateng, Pro Vice-Chancellor of Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development (AAMUSTED), highlighted that libraries are not just collections of books but dynamic communities that foster innovation, creativity, and learning. He emphasized the strategic and thoughtful navigation of the digital frontier, rooted in the foundational principles of libraries. Prof. Boateng encouraged librarians to utilize AI to enhance the learning experience of patrons, noting that AI can help libraries b etter understand their patrons' needs and preferences, allowing for more tailored services and programs.Prof. Boateng further stated that navigating the digital frontier signifies a proactive approach that libraries must adopt to remain relevant and valuable resources in an increasingly digital world. He noted that AI could serve as a partner for libraries, transforming them from traditional repositories of books to dynamic community hubs offering digital resources, learning opportunities, and technology access. He urged librarians to actively engage in advancing their skills in their respective fields.Professor Jerry John Kponyok, Dean of the Quality Assurance and Planning Office, KNUST, advised responsible AI use to ensure it serves as a positive tool enhancing activities in the education sector. He cautioned against relying solely on AI, suggesting a blend with traditional methods to avoid potential pitfalls. He emphasized creating a digital environment that facilitates access to information, calling o n authorities to support this transition by improving infrastructure and providing necessary tools.Prof. Leonard Amelcudzi, Provost of the College of Science at KNUST, explained that the digital frontier involving AI would enhance library activities, benefiting diverse communities of learners and researchers. He noted that libraries could promote digital literacy, help patrons navigate vast online information, and teach effective AI tool usage. Prof. Amelcudzi highlighted challenges related to privacy, data security, and ethical technology use, emphasizing libraries' role as navigators of the digital landscape. He concluded that AI incorporation in library services would modernize offerings and better serve communities.