Accra: Madam Abla Dzifa Gomashie, Minister for Tourism, Culture and Creative Arts has called on hoteliers to prioritize continuous training and capacity building for their staff, emphasizing that a well-equipped workforce is key to enhancing service quality. She made this call during the launch of the Eagles Hospitality School, under the theme 'Upscaling Ghana's Hospitality Workforce for Service Excellence'.
According to Ghana News Agency, the school, championed by Eagles Hospitality Group in collaboration with NOVA Business School Africa, is targeted at providing training while equipping students with needed skills to thrive in the industry. Madam Gomashie highlighted the importance of this initiative, stating that as Ghana positions itself as a competitive and attractive destination in the global tourism and hospitality marketplace, there is an urgent need to equip the workforce with the right skills, mindsets, and service orientation to meet international standards.
She emphasized the role of tourism as a powerful economic driver in creating jobs, stimulating entrepreneurship, and supporting local industries. Despite successes in the industry, Madam Gomashie noted that Ghana's hospitality sector still faces gaps in service delivery, customer care, and leadership.
The Tourism Minister commended Eagles Hospitality Group and NOVA Business School Africa for their partnership in supporting the government's vision of boosting the tourism industry. She expressed hope that the Eagles Hospitality School would symbolize innovation, strategic thinking, and private sector commitment by setting a global standard.
Mr. Christian Asante, President of Eagles Hospitality Group, expressed excitement about the realization of a project that had been in the pipeline for years. He emphasized the significance of this development for Ghana's hospitality industry, underscoring the need for top-class service to be a norm rather than an exception.
Mr. Asante noted that the hospitality school aims to become the leading institution of its kind in West Africa, blending theory with practical training to ensure graduates are job-ready. He also revealed plans to convert hotel meeting rooms in Accra and Takoradi into training classrooms, each capable of hosting up to 100 students per session.
Dr. Edward Ackah-Nyamike, President of the Hotels Association of Ghana, also commended the initiative by Eagles Hospitality Group and NOVA Business School Africa.
