According to ghana news agency:ccording to Ghana News Agency, Mr. Dotsey highlighted that the most effective way to achieve greater goals for developing the nation was through promoting Organisational Citizenship Behaviour (OCB) among public servants. He pointed out that the public sector in Ghana has been plagued by perceptions of inefficiency, corruption, bureaucracy, and indifference for decades, negatively impacting the quality of service delivery and leading to a loss of public confidence in government institutions.
Mr. Dotsey mentioned that efforts to rebrand the public sector have so far been focused on superficial changes such as new political slogans and policy announcements, which have not been effective in shifting the deeper culture of service delivery. He explained that organisational citizenship behaviour refers to voluntary, extra-role actions by employees that contribute positively to the organisation's functioning, which is what Ghana needs now.
In the context of the public sector, Mr. Dotsey explained that organisational citizenship behaviour includes actions such as going the extra mile to serve citizens, being punctual and respectful, taking initiative to solve problems, and working collaboratively to improve service outcomes for national improvement and development. Fostering OCB among public servants could dramatically improve how the public experiences government institutions, enhancing the quality of service delivery and improving public confidence in state institutions.
He cited a significant milestone in Ghana's public service reform agenda as the introduction of a Code of Conduct for Public Sector Workers by President John Dramani Mahama, which emphasizes ethical behavior, accountability, integrity, and a commitment to public interest. However, Mr. Dotsey noted that the potential impact of the code is limited by gaps in enforcement, monitoring, and the absence of a supportive institutional culture that rewards good behavior.
Mr. Dotsey advised that fostering proper organisational citizenship behaviour requires several conditions, such as demonstrating commitment to public service and promoting a culture of accountability and integrity. He stressed that stakeholders, heads of institutions, and leaders should play critical roles in inculcating discipline in public servants and setting the tone for the expected behavior.
He concluded that rebranding the public sector to enhance quality service delivery requires a fundamental shift in the culture of service delivery. Promoting organisational citizenship behaviour among public servants would help the government create a more service-oriented culture that could benefit and improve public confidence in government institutions. Mr. Dotsey also appealed to the government to prioritize the promotion of organisational citizenship behaviour among public servants through a supportive culture, investing in training and development, and engaging with citizens frequently to identify necessary challenges and propose solutions. He noted that quality service delivery could also attract investment, promote economic growth, and improve the overall business environment.
