Dr. Abdul-Hamid Commissions Call Centre for National Petroleum Authority.

Accra: The Chief Executive of the National Petroleum Authority (NPA), Dr. Mustapha Abdul-Hamid, has commissioned a new call centre aimed at improving efficiency and ensuring timely responses to customer complaints and inquiries. This initiative is part of the NPA's efforts to enhance its interaction with the public and streamline communication processes.According to Ghana News Agency, the call centre, which falls under the Consumer Services Unit of the NPA's Corporate Affairs Directorate, is equipped with 10 agent lines and various software portals. These include a supervisor's portal designed to manage and direct customer inquiries and complaints effectively. When calls are received, the agents are responsible for relaying the information to the appropriate technical directorate for further investigation and feedback.During the commissioning ceremony, Dr. Abdul-Hamid emphasized that the Consumer Services Unit had already been staffed with officers tasked with handling customer complaints and inquiries. H owever, the establishment of the call centre is intended to provide customers with assurance that their concerns will be addressed promptly. He highlighted the importance of this initiative in fostering better communication with the public.Dr. Abdul-Hamid urged the call centre agents to remain vigilant and proactive in receiving and processing incoming calls, ensuring that all complaints and inquiries are directed to the appropriate departments for resolution. He expressed his desire to prevent situations where individuals might prefer voicing their concerns through media outlets rather than addressing them directly with regulatory bodies.Mrs. Maria Edith Oquaye, the Director of Corporate Affairs at NPA, also spoke at the event, highlighting that consumer services officers have undergone specialized training to prepare them for their roles at the call centre. She reassured customers of the NPA's commitment to delivering high-quality service and ensuring that the officers are well-equipped to meet customer needs efficiently.