Bolgatanga: The Upper East Regional office of the Public Utilities Regulatory Commission (PURC) has achieved significant operational successes within the first half of 2025, resolving 620 of the 636 complaints it received.
According to Ghana News Agency, Mr. Seth Kponyo, the Regional Manager of the Commission, provided statistics indicating that the complaints were from aggrieved electricity and water consumers in the Upper East and North East Regions. Of the total complaints, 593 were directed against the Northern Electricity Distribution Company (NEDCo), while 43 were filed against Ghana Water Limited (GWL).
The data reveals that the Commission assisted NEDCo in successfully resolving 580 complaints, whereas GWL addressed 40 of its 43 complaints. The remaining 16 cases are at various stages of PURC's complaint management process. The Regional Manager acknowledged existing challenges in the sectors and reassured the public of PURC's dedication to supporting service providers in meeting consumer needs and interests.
During the review period from January to June 2025, PURC's intervention and supervision led to the replacement of five transformers and nine faulty poles. Additionally, the Commission authorized an adjustment of GHC385.01 to a GWL customer following a successful complaint review.
Since its establishment in 2022 in Bolgatanga, the Upper East Regional Office has covered both Upper East and North East Regions. Over the past three and a half years, the Office has played a pivotal role in enhancing regulatory oversight, guaranteeing utility providers respond to customer concerns, and fostering improved relations between service providers and consumers.
The Regional Manager emphasized that the Commission's presence in the region has heightened public awareness about consumer rights and obligations, resulting in notable improvements in service delivery and customer engagement. He reiterated PURC's commitment to upholding its mandate of protecting utility consumers' interests and ensuring efficient service provision in the region.
