Accra: The Upper West Regional office of the Public Utility Regulatory Commission (PURC) has reported a successful revenue recovery of GH?50,659.29 for the Northern Electricity Distribution Company (NEDCo) and consumer adjustments totaling GH?1,157.62 during the first half of 2025. This initiative highlights the PURC's dedication to ensuring fairness and accountability within the utility services sector.
According to Ghana News Agency, the PURC also facilitated the replacement of High Tension and Low Voltage poles by NEDCo at a cost of GH?41,500.00 during the same period. This was detailed in the 2025 half-year report released by the Upper West Regional office of PURC. The report further revealed that 481 complaints were received against utility providers and consumers, out of which 472, representing 98 percent, were resolved.
The report noted that nine complaints, primarily related to billing, were still under investigation by the end of June 2025. This ongoing effort underscores the Commission's commitment to consumer protection and satisfaction. NEDCo received the majority of complaints, with 442 cases accounting for 91.89 percent, Ghana Water Limited (GWL) received 37 complaints, representing 7.69 percent, and two complaints were filed against customers, comprising 0.42 percent.
Quality of service issues dominated the complaints, making up 97.71 percent of the total, followed by billing and consumer service delivery issues, each comprising 0.62 percent, metering issues at 0.42 percent, and unlawful disconnection at 0.21 percent. During the period under review, the Commission undertook strategic activities to strengthen stakeholder confidence, enhance collaboration with key partners, and protect the interests of consumers and service providers.
These initiatives contributed to improving the visibility of the Commission within its jurisdiction and aligned with its overarching goal of promoting quality water and electricity services to consumers. The report emphasized that these activities reflect the Office's commitment to regulatory excellence, responsiveness to consumer concerns, and proactive engagement with stakeholders.
The impact of effective complaints management has been significant, leading to rapid power restoration and water flow to affected areas, strengthening the relationship between the Commission and complainants. It has also fostered trust between the Commission and the consuming public while establishing a cordial working relationship between the PURC and utility service providers.
