Accra: Ghana Link Network Services Ltd, operators of the Integrated Customs Management System (ICUMS), has noted concerns of stakeholders regarding intermittent downtimes on the ICUMS platform over the past week. It said as a company dedicated to excellence, these issues had received the highest priority and were being addressed decisively.
According to Ghana News Agency, working hand-in-hand with key stakeholders, the technical teams of Ghana Link have identified the root causes of the challenges. In response, a major upgrade of the ICUMS infrastructure is currently underway. This upgrade is specifically designed to expand the system's capacity and resilience to handle the exponential surge in data traffic that comes with Ghana's growing trade volumes.
Furthermore, Ghana Link is collaborating closely with Internet Service Providers to guarantee a more reliable and stable internet backbone for the ICUMS platform. This joint effort will ensure that all users experience smoother, faster, and uninterrupted service.
The company anticipates that the comprehensive improvements being executed around the clock will be completed by the end of the 3rd quarter of 2025. Once finalized, they will significantly enhance performance and eliminate the recurring issues experienced by stakeholders.
Ghana Link has appealed to stakeholders, importers, exporters, freight forwarders, shipping lines, and all partners in Ghana's trade ecosystem to continue to bear with them during this crucial period. The company expressed confidence that the system will deliver a solid, stable, and fast user experience with reliability, efficiency, and transparency.
Ghana Link remains fully committed to providing a world-class trade facilitation system that empowers businesses, strengthens government revenue, and supports the growth of Ghana's economy. The company extended its deep appreciation to all stakeholders for their unwavering commitment, patience, and support as they continue to strengthen Ghana's trade facilitation infrastructure.
