Aviance Ghana to Harness Artificial Intelligence for Improved Customer Service.

Accra: Mr Mark Kamis, Managing Director of Aviance Ghana Limited, has announced the company's strategic move to leverage technology, including Artificial Intelligence, to enhance its operations and improve customer interactions. This announcement was made during the launch of Aviance's 30th-anniversary celebrations at Kotoka International Airport, an event that gathered stakeholders and companies within the aviation industry, all pledging to collaboratively advance the sector.According to Ghana News Agency, Mr. Kamis emphasized the importance of technology in revolutionizing customer service, safety, and pricing within the aviation industry, which inherently involves significant human interaction. He expressed confidence in Aviance's ability to thrive despite economic challenges, citing the company's 30-year milestone as a testament to its resilience and success. He also noted the growth potential in Ghana's aviation sector, highlighted by new entrants like Virgin Atlantic expected to join the market next y ear.Mr. Kamis further mentioned that Aviance holds licenses to operate in Kumasi and Tamale airports, ensuring broader accessibility for Ghanaians and expanding its services to include handling the Kumasi-Garrick airlines as well as domestic and military private jets. In celebration of their anniversary, Aviance has planned a series of activities, including an awards night, quizzes, excursions, sports events, and an aviation uniform day.Aviance Ghana Limited, renowned as a leading full-service airline Ground Handling and Cargo company on the African continent, continues to set benchmarks in the aviation industry with its base at Accra's Kotoka International Airport.