Tema: The Tema Port has commenced a week-long Customer Service Week celebration for 2025, reaffirming the Ghana Ports and Harbours Authority's (GPHA) commitment to efficient service delivery.
According to Ghana News Agency, the celebration features activities such as a cooking competition among departments and a product exhibition from its clients, observed under the theme: 'Mission Possible: Advancing Efficiency and Service Excellence.' Brigadier General Paul Seidu Tanye-Kulono, the Director-General of the GPHA, emphasized in his keynote address that the event honors the hard work and dedication of the staff and reaffirms their commitment to delivering world-class service based on efficiency, innovation, and integrity.
Brigadier Tanye-Kulono highlighted the GPHA's mission to provide efficient port services and deliver quality service to its customers. He urged staff to transform challenges into opportunities daily and make the mission a practical reality across operations. He assured that the company would continue investing in staff welfare and training, expanding opportunities for professional growth to enhance GPHA's efficiency. He stressed that as part of its core values, they are committed to employees and customers, who are the heartbeat of the Authority.
To the customers, Brigadier Tanye-Kulono indicated that they are the reason for the port's existence, and every initiative undertaken aims to improve their experience. He stated that in alignment with President John Dramani Mahama's agenda for a 24-hour economy, the port has intensified its efficiency through the introduction of 24-hour operations and the acquisition of logistics and equipment to enhance turnaround time and productivity.
Brigadier Tanye-Kulono also noted that to further strengthen customer engagement, the GPHA now has a customer service center with a direct line to better serve customers. He called for strong collaboration between departments, emphasizing that no single department could achieve excellence alone and that collaboration is crucial for faster and smarter operations.
Mr. Tebon Zumah, Director of the Tema Port, stated that customer service is a culture requiring teamwork and professionalism. He explained that the week-long celebration allows them to celebrate employees, appreciate customers, and reflect on how GPHA's values-commitment to employees, customer focus, teamwork, technology, and integrity-drive progress and define their identity. He reminded staff that these values are interconnected to create a culture of sustainable service and efficiency, which is nurtured at GPHA every day.
The occasion was also used to honor staff from various departments for their remarkable customer service.
