Accra: Mr. Samuel Nartey George, the Minister of Communications, Digital Transformation and Innovation, has commended Ghana Post for its renewed energy and remarkable progress. He stated that the company is 'on a firm path of growth' and poised to play a critical role in the country's digital economy if management and staff continue to work together.
According to Ghana News Agency, a release following a staff durbar noted, 'Ghana Post is on a clear trajectory of transformation. With digitalisation, technology, and teamwork, success will surely be our portion.' The durbar gathered management, board members, union leaders, and employees to discuss the company's new direction and reaffirm its commitment to teamwork, innovation, and service excellence.
The event, themed 'Driving Growth Through Teamwork and Service Excellence,' marked the first significant engagement between the newly appointed management and staff since their inauguration by President John Dramani Mahama. 'There will be challenges along the way, but with discipline, innovation, and unity, Ghana Post will succeed,' the minister was quoted as saying.
Mr. George urged staff to support the new leadership, led by Ms. Rita Sraha, Managing Director of Ghana Post, describing the management team as capable and visionary. He reaffirmed the government's commitment to strengthening the postal sector through digital transformation and service reforms.
Ms. Sraha described the durbar as an opportunity to reconnect Ghana Post's workforce around a shared purpose and renewed sense of unity. She emphasized that teamwork and service excellence would drive all initiatives, stating, 'Growth is never by chance but a product of shared vision and deliberate effort.'
The Managing Director highlighted achievements under the current leadership, including the successful nationwide delivery of over 72,000 chip-embedded passports, driver's licenses, and other security documents. She mentioned partnerships with key e-commerce platforms to expand local parcel delivery and position Ghana Post as the preferred last-mile logistics partner.
Ms. Sraha assured staff that the company's financial recovery was on course, noting that many legacy debts owed to institutions such as the Ghana Revenue Authority, SSNIT, and airline partners like KLM and Emirates had been cleared. 'We have restored fiscal discipline and are rebuilding the confidence of our partners,' she said, emphasizing that Ghana Post's success would depend on the dedication and motivation of its workforce.
More than 300 employees who had remained on the same grade for years had been promoted, with 118 others being considered for elevation. Long-service awards and responsibility allowances had been paid, while over 400 staff had benefited from training programs across departments, the MD said. 'Our people remain our greatest asset, and we are committed to investing in their growth, welfare, and safety,' she added.
Operational funds are now released promptly to regional offices at the start of each month, ending delays that previously disrupted operations. Ms. Petra Aba Asamoah, Board Chairperson of Ghana Post, commended staff for their resilience and expressed confidence in the new leadership.
She praised the Minister for his active leadership and vision for transforming the communications sector, adding that Ghana Post was entering a new phase defined by technology, innovation, and customer focus. 'We are operating in a fast-changing world where technology is redefining communication and logistics,' Ms. Asamoah said.
'With innovation and teamwork, Ghana Post can become the last-mile partner of choice for e-commerce and digital logistics.' She assured staff that the Board was fully behind management and would provide the needed policy direction and oversight to ensure success.
Ghana Post's transformation has gained international attention. The company recently won the 2025 Quality Management Silver Award with a score of 94 percent, and the 2024 Customer Care Award, ranking 2nd in Africa and 6th globally. It also won the EMS Excellence Bronze Award, making it the only African postal operator to receive that honor.
