Excuse me, is this my water bill?

Experience shows that most of the customers’ complaints are related directly or indirectly to billing. For instance, the bulk of complaints that NWASCO has handled in the last one month have been disputed billing in Kitwe’s Nkana East, Nkana West, Parklands, Ndola’s Mushili Bonano and Kansenshi, Solwezi’s low density and Manyinga.